MAPS Customer Service Operations



  • Created to generate revenue to fund other projects



  • IRS: Incident Response Services
    • Abuse desk outsourcing: "rent a net cop"

  • CSG: Consulting Services Group
    • Policy and procedure review
    • Best practices consulting
    • Technical audits
    • Technical services
    • Training services
      • Law enforcement and judiciary
      • Abuse desk staff


  • Open source tools